Payments & Refunds
WeBookGuides is committed to a secure, convenient payment experience and a fair refund process. Your financial information and transactions are treated with care.
Payment Options
Pay securely through Stripe, our payment gateway. We never store your full card details.
Credit or debit card (Visa, Mastercard, American Express).
Apple Pay or Google Pay on compatible devices.
Secure Payment
Encrypted checkout protects your card and personal information.
Our platform is PCI-DSS compliant, ensuring your payment data is handled safely.
Pay in full online and WeBookGuides holds your payment securely via Stripe until your trip is completed, then releases it to your guide.
Pay the deposit only and that deposit is the WeBookGuides platform fee — you pay the remaining balance directly to your guide (cash or card), and it is never held by WeBookGuides.
Refunds
Refunds follow your guide's posted cancellation policy, and you receive a full refund of what you paid WeBookGuides if your guide cancels.
Funds are returned to your original payment method. We cannot reroute refunds to different accounts.
Refunds typically appear within 5–10 business days depending on your payment provider.
You will receive an email confirming the refund and its amount.
Need Help?
If you encounter a payment issue (declined card, duplicate charge, or missing refund), reach out to our support team immediately. Contact us at support@webookguides.com or via our 24/7 hotline. We'll resolve payment questions promptly so you can focus on your adventure.
Didn’t Find Your Answer?
We’re here to help. If you couldn’t resolve your issue from the FAQs, you can reach us directly.