Cancelling & Rescheduling
Plans change, and that's okay. WeBookGuides makes it easy to adjust or cancel your bookings with fairness and transparency.
Cancel a Trip
Cancellation and refund terms are set by each guide and shown on your trip listing before you book. There is no platform-wide cancellation window.
Open My Trips, select your booking, and choose "Cancel" to initiate a cancellation.
Refunds (if eligible) are issued to your original payment method – see the Payments & Refunds page for timelines.
Reschedule a Trip
Change your date or time when your guide's policy and availability allow it.
Select "Reschedule" in your booking details and pick a new date/time.
New dates may be confirmed immediately or pending guide approval.
Policies
Guide cancellations always result in a full refund to you.
Trips affected by bad weather can be rescheduled or refunded.
No-shows are typically non-refundable; please arrive on time.
Special deals marked "non-refundable" cannot be canceled for a refund.
Non-refundable & no-show rules
Bookings marked "non-refundable" can't be canceled for a refund.
No-shows are typically non-refundable—arrive on time.
Refund timing (summary)
Refunds return to your original payment method and typically appear in 5–10 business days (provider dependent).
Related
For more on refunds, fees, and charges, see Payments & Refunds.
Need help with a specific booking? Contact support.
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