Help Centre
From trip tips to payout policies—we’ve got you covered.
How Can We Help You Today?
Browse support topics, get answers, and learn how to make the most of WeBookGuides—whether you're planning your next trip or managing your charter business.
.svg){kind=icon}
Booking a Trip
How to search, filter, and secure a trip.
.svg){kind=icon}
Account & Profile
Changing password, notification settings, email updates.
.svg){kind=icon}
Canceling & Rescheduling
What to do if plans change + refund rules.
.svg){kind=icon}
Payments & Refunds
How payment is processed, when you get refunds.
.svg){kind=icon}
Safety & Trust
How we verify guides, boat safety, insurance coverage.
.svg){kind=icon}
Report an Issue
When to contact support, file disputes, or flag a trip.
Recent Articles
How do I contact the captain?
You can message your captain anytime before or after booking using your WeBookGuides dashboard. Have...
Read moreWhere do I meet the captain?
The exact meeting location is shown on the charter listing and in your confirmation email. You'll also find i...
Read moreWhat type of equipment is included?
You can message your captain anytime before or after booking using your WeBookGuides dashboard. Have...
Read moreHow do I cancel my trip as a customer?
You can cancel any trip directly from your dashboard. Just head to your bookings and click "Cancel Trip". M...
Read moreWhat do I do if I can't get in touch with the captain?
If your trip is confirmed but you're having trouble reaching the captain, use your Messages tab or cont...
Read moreHow much should I tip?
Tipping is always appreciated. A good rule of thumb is 15-20% of the trip price, paid directly to your captain...
Read more.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
